FAQs

We ship via Canada Post from London, Ontario, Canada. Local pickup in unavailable at this time.

 

WORLDWIDE SHIPPING

U.S. & CANADA: Free shipping on orders over $100 and subscriptions (discount auto-applied at checkout); otherwise it’s $20 per order. Packages dispatch within 2-9 business days, and arrive within 1 week to Canada and 2 weeks to the U.S.

Most orders will receive a tracking number with your 'shipped' email from us; some smaller packages to the U.S. will not. If your order hasn't arrived within 10 business days of receiving a 'shipped' notification, please feel free to contact us.

REST OF WORLD: calculated at checkout based on weight, dimensions, and destination. Shipping generally takes two to three weeks.

Gift cards are free to send but do not contribute to the free ship minimum (even when combined with other items).

To reduce carbon footprints and waste, packages dispatch only once every item in your order has arrived to us. Orders are minimally wrapped in recycled, recyclable, compostable, or biodegradable packaging (e.g., dissolvable packing peanuts, biodegradable tape and ice packs). If your package contains plastic like bubble wrap, it is made from recycled materials and/or has been reused.

 

RETURNS

Due to the nature of food products, returns are not accepted.